Most orders are processed in 1-2 business days. Sometimes it may take us a bit longer to process your order if we are having weather or COVID delays. We work our hardest to get your order out as soon as possible.

Our shipping rates are $4.99 for standard shipping, $7.95 for expedited shipping and $21.95 for priority shipping.

Unfortunately we can only ship to addresses in the US at this time.

Yes, you should received a shipping confirmation email once your order has shipped.

We happily take returns on stock items. Unfortunately, we are not able to take returns on custom items.

You can reach us via our website form, email care@buttonsmith.com or phone 800-89-4364.

Yes, we do offer wholesale pricing for retail customers. We use Handshake for our wholesale ordering. Please click on the Order Wholesale button to order through Handshake.

Please contact us at care@buttonsmith.com and we will work with you to get the correct size of collar for your furry friend.

We work to process orders very quickly. If you need to make a change please contact us as soon as possible at 800-789-4364 to cancel or change your order.

In some cases we offer quantity discounts automatically on our website. We also can work with you on customer bulk orders. Please contact us through our bulk order form.